Support

We're here to help.

Send your question to hello@palkietalkie.com. We usually reply within 24 hours.

Common questions

How do I cancel my subscription?

On iPhone: open Settings → tap your name at the top → Subscriptions → Palkie Talkie → Cancel Subscription. Apple processes the cancellation, and your paid plan keeps working until the end of the period you have already paid for.

How do I get a refund?

Bought in the app: request a refund from Apple at reportaproblem.apple.com, where Apple reviews it. Subscribed on the web: write to hello@palkietalkie.com.

The app crashes or audio doesn't work.

First, update Palkie Talkie to the latest version on the App Store. Then check that you granted microphone permission in iPhone Settings → Palkie Talkie → Microphone. If your coach is talking but you don't hear it, check the volume side switch and that Silent Mode is off. If the issue persists, write to hello@palkietalkie.com with your iOS version and what you see.

I want to delete my account.

Open the app → More → Privacy & Data → Delete my account. Your account is deleted and you are signed out.